Head of Personal Managers’ Department
As a highly trained professional in customer service and dedicated team member, Sophie is a great asset to New Life. In addition to a BA degree in Translation and Interpretation, Sophie holds a Master’s degree in Business Administration from UK. Having worked for prestigious London companies as a sales and marketing coordinator, Sophie has expertise that is essential to insuring the satisfaction of our intended parents. She has dependable experience that helps her guide our patients through the entire process of a surrogacy program with minimal stress.
Sophie has worked as Senior Sales Advisor at New Look, Marble Arch, London, as well as on Senior Team Leader position for the Dorchester Hotel, Mayfair in London.
Sophie is very eager to keep up with the latest trends in Business Administration. Most recently, she attended several prestigious conferences on Resource Management & Carrier Development, Business Process Management & Change, Leadership Challenges & Strategy Formulation.
As a Head of Personal Managers’ Department, after having 10 years experience working with New Life, Sophie is the first contact person receiving all enquiries from the parents. After collecting the relevant information from the parents and informing the parents about the options New Life can offer, Sophie hands over parents to assigned personal managers. Sophie monitors parents satisfaction and is approachable for the parents any time during the entire journey to ensure the promised expectations to the parents are met at full extend. Sophie is in charge of in personal managers’ training process and constantly strives for increase of their customer service skill sets.
Languages: English, Russian, Georgian
A charming and enthusiastic young professional Half British, Half Georgian who decided to return to her Georgian roots after 20 years of living in the UK.
Lela has more than 7 years of working experience in Sales and Marketing as well as working in the public relations and teaching sectors.
Graduating from Bristol University with BA honors in German and Spanish Lela was given the opportunity to work for a top real estate company in Spain where she mastered her skills of sales and focused on pursuing a career in this field. Having worked in Spain as a Real Estate Sales manager her next opportunity took her to Australia where she furthered her sales and marketing experience in one of Melbourne’s top energy companies. Working in all aspects of sales starting from door to door, cold calling and eventually becoming sales leader of the Melbourne flagship branch her dedication and hard work promoted her to Team manager.
Lela’s experience in customer service and ability to develop relationships with people then lead her to obtain a CELTA teaching qualification where she worked at a language Centre in Georgia for 2 years teaching students of all ages.
As a personal manager at New Life, Lela focuses on enquires from all potential Intended parents. She introduces available programs and handles negotiations for the final agreement for Intended Parents. Her attentiveness and positive outlook means she is always ready to help with any situation via email and telephone at any time of the day.
Languages: English, Spanish, German, Georgian
Eliso is a well trained professional with the working experience in different international companies. She has been in customer service for more than ten years and developed her communication, time management and goal oriented skills. Eliso has held supervision and administration positions at The Dorchester Hotel, Mayfair and West Trend Apartments London, she also worked at one of the leading international insurance companies, Vienna Insurance Group, where she deepened her knowledge in customer service. Eliso holds the Bachelor degree in the interpretation and translation of the English language at Georgian Technical University and additionally she took the courses of Marketing, Advertising and Public Relation at one of the prestigious colleges in London, UK.
Eliso has been working at New Life for more than four years and is well aware in details and specifics characterizing the mission and vision of entire New Life. Working as a personal manager, Eliso is responsible for dealing directly with Intended Parents, managing and coordinating their inquiries and providing support in order to ensure their satisfaction. Eliso responds all initial questions in great detail, introduces available programs and handles negotiations for the final agreement for Intended Parents.
Eliso is considered as one of the most dedicated, enthusiastic and supportive team member of New Life with a high sense of responsibility.
Languages: English, Russian, Georgian
Nana holds BA degree in English philology. She completed international studies at Folk High School in Denmark that helped her to be qualified as active and engaged member of society.
Being the Deputy Secretary General of Georgia Red Cross for 8 years, she has gained huge experience and skills in supervision, monitoring and management of programs.
As a personal manager at New Life, Nana introduces available programs to the intended parents, answers all the questions in accurate and timely manner and and handles negotiations for the final agreement. She is always attentive to every detail and prioritizes making everything as easy and pleasant as possible for our intended parents.
Languages: English, Russian, Georgian
Graduated from Ivane Javakhishvili Tbilisi State University, Lika holds BA degree in Psychology. She has more than 10 years of working experience in local, international and state organizations, as well as in NGO. Starting career as a customer service representative for an International company, she managed to become a CEO assistant in a short time.
Having a passion for working in Medical Service and communicate with patients, Lika decided to obtain Master Degree in Public Health Administration and Management. She worked as a deputy director in administrative field in one of the biggest hospitals in Tbilisi. After getting her Master Degree, Lika joined NCDC (National Center of Disease Control and Public Health) UNICEF funded project and she had to deal, control and monitor antenatal and perinatal clinics all over the country. She participated in various health conferences, meetings and trainings arranged by different organizations such as WHO, Statistics Sweden and University of Tromso (Norway).
Working as a personal manager at New Life, Lika deals directly with all intended parents, manages and coordinates their inquiries. She introduces available programs and handles negotiations for the final agreement. Her previous experience working with International patients as well makes her professional advisor with some extra personal touch.
Languages: English, Russian, Georgian
Tina holds a Bachelor Degree in International Law and Diplomacy, graduated from University of Barcelona, and also holds a Masters Degree on Human Rights Protection and Globalization from Universidad Abierta de Catalunya (UOC).
She has more then 7 years experience as a customer service agent for American Airlines in Barcelona Airport. Also she was a member of Human Rights Head Office Cabinet and Centre for International Humanitarian Law of Red Cross in Catalunya. Worked closely with partner organizations in Barcelona in terms of protect support, operations, organizational development, capacity building, monitoring and evaluation. Participation in the creation of the programme of internal training in humanitarian diplomacy.
Working as a personal manager at New Life, Tina additionally coordinates the Spanish speaking intended parents. She is always ready to help with any situation via email and telephone at any time of the day.
Languages: Spanish, English, Russian, Georgian
Nia has multiple years of experience working in the Patients Coordination Department of the Caucasian Region at the Istanbul Florence Nightingale Hospital. Obtaining a Diploma in Journalism helped Nia to gain additional skills helping her to communicate professionally between patients and the clinic. She is an experienced professional who gained knowledge in the medical field as well as dealing with Patients and most importantly handling time management.
Nia is an extremely responsible, hardworking and empathetic person, which makes her an ideal patient coordinator.
Working as a personal manager at New Life, Nia coordinates the Turkish speaking intended parents.
She is always there to respond to patients’ queries via Email, or Telephone any time of the day. Nia makes sure all questions are fully answered in a timely and accurate manner.
Languages: Turkish, Russian, Georgian
Justyna completed 5-year psychology studies with a specialization in clinical sexology and clinical psychology and she holds Master Degree in Psychology.
For 2 years, Justyna conducted trainings for leaders of local communities and then for 4 years she worked at the Family Support Center and the Women's Rights Center, where she conducted psychological consultations with couples and women. Thanks to her commitment and social skills, she soon began working with the best therapists in Poland.
Justyna has completed many trainings related to psychology of a couple and work with people struggling with infertility. Currently, she has started her doctoral dissertation related to infertility issues.
As a personal manager at New Life, Justyna deals with intended parents, conducts meetings with them and provides support in order to ensure their satisfaction. She makes whole journey as easy and pleasant as possible for our intended parents.
Languages: English, Polish, Sign language.
Eliana is an enthusiastic and persevering professional in marketing who has significant experience in public relations, customer service and, sales. She also is candidate for a graduate degree in business administration.
Her priority always has been people wellbeing and happiness, reason why she believes that accurate information, effective communication and, empathy are essential in any environment, especially when it comes the time to make decisions related to life, health and, building a new family.
Apart from her career, Eliana has two passions: Graphic Design focused in developing educational material for children and, assist to literature writing workshops the last one was a scholarship granted by the city’s municipality.
Eliana perfectly knows Colombian culture, history and, gastronomical secret spots. She is the perfect warm host, who makes feel her guests at home. Talking about her secret for success, she would say that taking care of each little detail makes a big difference.
Eliana deals with the medical coordination of the programs, helping couples to realize the lifetime dream of becoming parents.
Camila graduated from Hult International Business School in Marketing and Business Administration. Prior to finding her home at New Life, Camila was working in PR and digital marketing in London. While working Camila gained great experience in customer service and sales, this helped her cultivate communication skills.
As a Medical Coordinator at New Life, Camila believes and understands the significance of clear communication and trust. Camila is passionate about building long lasting relationships with future parents throughout the whole process by creating a welcoming space in Bogota. She is dedicated to the task she commits to by managing New Life’s Medical Programs. Camila’s dedication has always revolved around helping people and adding value to her community through her charity work.